Kirkeya Privacy Policy — Your data, our responsibility

1 Introduction

Kirkeya (https://kirkeya.app) is an online gaming platform operated for players in Bangladesh. We believe transparency is the foundation of trust. This Privacy Policy explains how Kirkeya collects your personal data, how and where that data is used, and the measures we take to protect your privacy.

Our Privacy Policy is built on international GDPR guidelines and best practices in personal data protection. Kirkeya never misuses your data or sells it to third parties — that is our unwavering commitment.

This Privacy Policy applies to Kirkeya's website, mobile app, and all digital services. By accessing or using the platform, you agree to this policy.

2 What Data We Collect

Kirkeya only collects data that is necessary for providing services, verifying identity, and processing secure transactions. We never request excessive or irrelevant information.

Data Type	Example	Why It Is Collected
Identity Information	Name, date of birth, national ID	KYC Verification & Age Confirmation
Contact Information	Phone number, email address	Account Registration & Notifications
Financial Information	BKash/Nagad number, transaction history	Deposit & Withdrawal Processing
Device Information	IP address, browser, operating system	Security & Fraud Prevention
Usage Data	Game history, session duration, preferences	Service Improvement & Personalization

3 How Your Data Is Used

Kirkeya uses your data only for the specific purposes outlined below. Your data is never used for any other purpose without your consent.

• Account Management: For managing your registration, login, and profile.
• Service Delivery: To ensure gaming, deposit, withdrawal, and bonus services run smoothly.
• Identity Verification: To complete the KYC process and comply with legal obligations.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Contact Us: To send important updates, promotional offers, and support messages.
• Service Development: To conduct analytics aimed at improving the user experience.
• Legal Obligations: To meet regulatory compliance requirements.

4 Cookie Policy

Kirkeya uses cookies on its website. Cookies are small text files stored in your browser that help improve your browsing experience.

• Essential Cookies: Essential to the platform's core functionality. These cookies maintain login sessions and ensure security.
• Performance Cookies: Used to monitor site speed and performance. No personal data is collected.
• Functionality Cookies: Used to remember your preferences, language settings, and customizations.
• Analytics Cookies: Used to analyze user behavior and improve our services.

5 Data Sharing with Third Parties

Kirkeya never sells your personal data. However, limited information may be shared with trusted parties in specific circumstances.

• Payment Processors: Only the information required to process transactions is shared with bKash, Nagad, and Rocket.
• Technology Partners: Data is shared with trusted service providers under contract for the purpose of operating the platform.
• Legal Obligations: Data may be disclosed in response to a court order or government directive.
• Fraud Prevention: Data may be shared with security agencies when investigating fraudulent activity.

6 Data Security Measures

Kirkeya applies the highest technical and organizational measures to protect your data. Our security framework follows international standards.

• All data transmissions are protected with 256-bit SSL/TLS encryption.
• Payment information is stored in compliance with PCI-DSS standards.
• Server access is strictly restricted and regular security audits are conducted.
• Two-Factor Authentication (2FA) is supported.
• Suspicious activity is automatically detected and blocked.
• Data backups are regularly stored on secure servers.

7 Your Rights

As a Kirkeya user, you have important rights over your own personal data.

• Right to Access: You have the right to know what personal data we hold about you.
• Right to Rectification: You may request correction of any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: You can request that we stop using your data for a specific purpose.
• Right to Withdraw Consent: You may withdraw your consent to data processing at any time.

To exercise any of these rights, contact our support team. We generally process requests within 30 days.

8 Children's Privacy

Kirkeya is a platform strictly for adults (18+). We do not knowingly collect data from minors. Age verification is mandatory during registration.

If we become aware that a minor has created an account by mistake, that account and all associated data will be deleted immediately. If a parent or guardian suspects their child is using Kirkeya, please contact our support team.

9 Data Retention Period

Kirkeya does not retain your data longer than necessary. Retention periods vary depending on the type of data.

• Account data: retained for as long as the account is active and for a minimum of 5 years after closure.
• Financial transaction records: retained for a minimum of 7 years as required by law.
• Support conversations: up to 2 years after resolution.
• Analytics data: may be retained in anonymized form for an extended period.

10 Policy Updates

Kirkeya may update this Privacy Policy from time to time. For significant changes, you will be notified via your registered email or SMS. The effective date of any update will be shown at the top of the page.

Continued use of the platform after any changes are made constitutes your acceptance of the updated policy. We recommend reviewing this page regularly.

11 Contact

For any privacy-related questions, requests, or complaints, please contact our support team.

• Live Chat: Click the icon at the bottom right of the platform.
• Email: [email protected] (typically responded to within 24 hours)
• Support Hours: 7 days a week, 24 hours a day