What does responsible gaming mean?

Responsible Gaming means enjoying gaming as entertainment — without it becoming an addiction or causing financial harm. Kirkeya's responsible gaming policy is built on three core principles: control, awareness, and support.

Online gaming has become a popular form of entertainment. A growing number of people in Bangladesh enjoy casino games, slots, and bingo. But like any form of entertainment, gaming is best enjoyed within limits. When it starts causing financial stress or relationship problems, it is no longer just entertainment.

Kirkeya believes every player has the awareness and freedom to make their own decisions. Our responsibility is to create an environment that supports those decisions and to provide the right tools and assistance when needed. The core of responsible gaming is simple — you control the game, not the other way around.

Remember: Gaming is for entertainment only. It is not a reliable source of income. Only bet money that you can afford to lose without it affecting your daily life.

Signs of Problem Gambling

Gaming addiction does not always appear suddenly — it builds gradually. Be alert if you notice any of the following signs in yourself.

  • Feeling the urge to keep betting in order to chase lost money.
  • You cannot stop gaming — even when you want to.
  • You are lying to family or friends about your gaming.
  • You are neglecting work, family, or social relationships because of gaming.
  • Financial problems are emerging — you are taking on debt or borrowing money from others.
  • You feel irritable, restless, or down when you cannot game.
  • Spending more time and money than before just to feel the same thrill.
If any of these signs apply to you, That is an important signal. Review the self-assessment questions below and seek help if needed.

Kirkeya's Responsible Gaming Tools

Kirkeya offers a range of powerful tools to help keep your gaming experience safe. They are completely free and can be adjusted at any time from your account settings.

Deposit Limit

Set in advance how much BDT you want to deposit daily, weekly, or monthly. Lowering your limit takes effect immediately; increasing it requires a 24-hour waiting period.

Loss Limit

Set a cap on how much BDT you can lose within a given period. Once the limit is reached, your gaming will stop automatically.

Session Time Limit

Set how long you want to play in one session. When the time is up, receive a warning or be logged out automatically — your choice.

Cooling-Off Period

Take a break from 1 day to 6 weeks. During this period, you won't be able to place bets, but you can still log in to check your balance.

Self-Exclusion

Close your account for 6 months, 1 year, or permanently. While self-exclusion is active, any attempt to open a new account will also be blocked.

Reality Check

Receive periodic reminders showing how long you have been playing and a summary of your wins and losses.

How to Get Help

Reaching out for help with problem gambling takes courage. Kirkeya is with you every step of the way. Follow the steps below.

1
Acknowledge Your Situation

The first and most important step is acknowledging that there is a problem. This is not a sign of weakness — it takes real courage.

2
Contact Kirkeya Support

Chat with us on Live Chat. We'll assist you confidentially and help activate the tools you need.

3
Activate Limits or Self-Exclusion

Instantly activate deposit limits, a cooling-off period, or self-exclusion directly from your account settings.

4
Seek Expert Help

Seek help from a professional counselor or support group. Gaming addiction is a mental health condition — it is treatable and manageable.

5
Talk to Family and Friends

Have an open conversation with the people close to you. Their support can make your recovery journey much easier.

Self-Assessment — Check Yourself

Answer the following questions honestly. If most of your answers are yes, it may be time to seek help.

1 Have you spent more than your budget on gaming?
2 Have you played more to try to win back money you lost?
3 Have you tried to stop gaming but failed?
4 Has gaming caused harm to your family life or work?
5 Have you taken on debt or borrowed money to cover gaming costs?
6 Have you hidden the truth about your gaming from people you know?
7 Do you feel anxious or unsettled when you are unable to play?
Result: If you answered "Yes" to 3 or more questions, we strongly encourage you to contact Kirkeya Support immediately and seek advice from a professional counsellor.

Important Information for Parents

Kirkeya is strictly for players aged 18 and above. If you have teenagers or children at home, it is important to take certain precautionary measures.

  • Keep Parental Controls enabled on your devices.
  • Always keep your login details private — never share your password.
  • Always log out when you finish gaming.
  • Do not save your password on any device or browser that children can access.
  • If you have any concerns, contact Kirkeya Support right away — we'll take immediate action.

FAQ

Yes, your balance remains completely safe even when self-exclusion is active. You can contact Support at any time to request a withdrawal.

Limit reductions take effect immediately. However, increasing a limit is subject to a 24-hour cooling period — this protects you from making decisions in the heat of the moment.

A cooling-off period is a short-term break (1 day to 6 weeks) — your account reactivates automatically once it ends. Self-exclusion is long-term (6 months to permanent) — to lift it, you must submit a request to Kirkeya Support and a waiting period applies.

Listen without judgment and speak to them with empathy. You can contact Kirkeya Support to request assistance as a third party. It is also advisable to recommend they speak with a professional counselor.

No. Kirkeya strictly enforces an 18+ policy. Age verification is mandatory at registration. If there is any suspicion that an account belongs to a minor, it is suspended immediately.