Kirkeya Terms and Conditions — In plain language, in English

1 General Terms & Conditions

Kirkeya (https://kirkeya.app) is an online gaming platform offering casino, slots, bingo, and live games to players in Bangladesh. These Terms and Conditions form a legally binding agreement between Kirkeya and its users. By accessing or using the platform, you are considered to have fully accepted these terms.

Kirkeya reserves the right to amend these Terms and Conditions at any time. Continued use of the platform after any changes will be considered acceptance of the updated terms. We recommend reviewing this page regularly.

2 Account Registration & Eligibility

You must be at least 18 years old to register on Kirkeya. Minors are strictly prohibited from creating an account or using the platform. All information provided during registration must be accurate, complete, and up to date.

• Each individual may only create one account. Creating multiple accounts is a violation of these terms.
• You must provide your correct name, address, phone number, and date of birth at the time of registration.
• Registering with false information will result in permanent account termination.
• You are solely responsible for the security of your account.

KYC (Know Your Customer) verification must be completed before making a withdrawal. This may require a copy of your national ID card or passport.

3 Deposit & Payment Policy

Kirkeya currently accepts deposits via bKash, Nagad, and Rocket. All transactions are processed in Bangladeshi Taka (BDT).

• The minimum deposit amount is BDT 500.
• After a deposit, your account balance is usually updated within 1–5 minutes.
• Deposits must be made exclusively from a mobile banking account registered in your own name.
• Payments from third-party accounts are not accepted and will be returned.
• It is good practice to keep a receipt of every successful deposit.

4 Withdrawal Policy

The following conditions must be met in order to withdraw winnings from Kirkeya.

• The minimum withdrawal amount is BDT 1,000.
• Withdrawal requests are typically processed within 12–48 hours.
• Withdrawals may be put on hold if KYC verification has not been completed.
• Withdrawals can only be made to the same payment method used for the deposit.
• Wagering requirements must be met before any winnings derived from a bonus can be withdrawn.

5 Bonus & Promotional Offer Terms

Kirkeya offers welcome bonuses, reload bonuses, cashback, and special promo deals from time to time. Each offer has its own terms, which are detailed on the bonus page.

• Claiming a bonus means you have accepted the specific terms and conditions attached to that bonus.
• Withdrawals from bonus funds are not permitted until the wagering requirements have been met.
• Attempting to claim the same bonus more than once may result in account termination.
• Kirkeya reserves the right to modify or cancel any bonus offer at any time.
• Bonuses are valid for a limited time only — any unused bonus will be forfeited once the expiry period has passed.

6 Gaming Policy & Fairness

All games on Kirkeya are powered by internationally certified RNG (Random Number Generator) technology, ensuring that every spin, card, or dice outcome is completely fair and random.

• No game outcome is predetermined.
• If a game is cancelled due to a technical issue, the wagered amount will be refunded.
• If your internet connection drops during a game, the system will automatically save your game history.
• If you notice any error in a game, report it to customer support immediately.

7 Prohibited Activities

The following activities are strictly prohibited. Any such activity detected will result in immediate account termination.

• Creating or operating multiple accounts.
• Using another person's account or sharing your account with others.
• Exploiting bonuses or applying bonus abuse strategies.
• Using any form of hacking, scripting, or automation software on the platform.
• Using the platform for money laundering or any other unlawful purpose.
• Threatening, harassing, or disrespecting other players or staff.

8 Account Suspension & Termination

Kirkeya reserves the right to suspend or permanently close any account at any time and for any reason. In most cases, the reason will be communicated to the user.

• In cases of terms violation, your account may be terminated without prior notice.
• If a valid balance remains, withdrawals are still permitted after account closure, pending completion of any investigation.
• You may request to close your account at any time.

9 Privacy & Data Protection

Kirkeya takes the protection of your personal information very seriously. We never sell your data to third parties. To learn more, please visit our Privacy Policy Read it here.

• Your information is used solely for the purpose of providing our services.
• Payment information is stored in encrypted form.
• To view or delete your data, please contact our support team.

10 Responsible Gaming

Kirkeya is firmly committed to responsible gaming. Gaming is for entertainment — it is not a way to make money. If you feel your gaming is getting out of control, please contact our Responsible Gaming View page.

• Deposit limit settings are available to all members.
• You can take a break for a set period using the self-exclusion option.
• It is strictly prohibited for anyone under 18 years of age to create or use an account.

11 Changes to Terms

Kirkeya may update these Terms and Conditions at any time. For significant changes, a notification will be sent to your registered email or via SMS. However, it is your responsibility to check this page regularly for the latest version.

Continued use of the platform after any changes will be considered acceptance of the updated terms.

12 Contact & Complaints

For any questions, complaints, or feedback, please reach out to our 24/7 support team. We are always ready to help.

• Live Chat: Click the icon at the bottom right of the platform.
• Email: [email protected] (typically responded to within 24 hours)